HOANG NGOC LIMITED

Welcome to HOANG NGOC LIMITED's Privacy Policy. This policy applies to the website, online services, and software provided by HOANG NGOC LIMITED ("HNL", "us", "our") for use on mobile devices, tablets, personal computers, and other devices (collectively, the "Site"). By accessing or using any part of the Site, you agree to the terms of this Privacy Policy. This document outlines the types of information collected from users, including children, when they visit the Site, how this information is utilized and stored, the circumstances under which it may be shared with third parties, how users, parents, and guardians can manage the collection and sharing of information, and the measures taken to safeguard this information.

The game EraShadows:Redemption is developed by Company HOANG NGOC EDUCATION CONSULTANT ONE MEMBER COMPANY LIMITED and exclusively authorized to Company CYBER SPHERE SARL for operation. Company CYBER SPHERE SARL handles relevant payment matters through the game APP, including recharge, refund, etc., and all its terms and policies shall be subject to those of Company CYBER SPHERE SARL. This authorization shall remain valid until it is revoked by Company HOANG NGOC EDUCATION CONSULTANT ONE MEMBER COMPANY LIMITED upon the formal issuance of a written revocation notice.

1. Information Collection

When you use the games developed by our company, we may collect various types of information to enhance your gaming experience. The information we request will be retained and used in accordance with this Policy. Below are the categories of information we collect:

1.1 Device Information

We gather details about the device you use to access our games, including:

· Device model: Information about the make and model of your device.

· Operating system version: The specific version of the operating system your device is running.

· IP address: Your device's unique IP address for internet connectivity.

· Other relevant device identifiers: Such as MAC address, device ID, and other unique identifiers.

1.2 User Account Information

When you create an account with us, we collect information to manage and secure your account, including:

· Username: The name you choose to represent yourself in the game.

· Password: Stored in an encrypted format to ensure security.

· Email address: If you choose to provide it, used for account verification, password recovery, and communication purposes.

1.3 In-Game Behavioral Data

We collect data on how you interact with our games to better understand your preferences and improve your gaming experience, including:

· Game duration: How long you play our games.

· In-game purchase history: Details of any transactions you make within the game.

· Game settings preferences: Your preferred settings and configurations within the game.

1.4 Collection Methods

Our methods for collecting information include:

· Automatic Collection: Most information is collected automatically through our game software as you play.

· User-Provided Information: In certain situations, such as during account registration or when you contact customer support, we may ask you to provide specific information directly.

By collecting this information, we aim to provide you with a more personalized and secure gaming experience. Rest assured, we handle your data with care and in compliance with applicable data protection laws.

2. How We Use Your Information

The information we collect, either alone or in combination with other data as described in this Policy, serves several purposes to enhance our services and your experience at HNL. Here's how we use your information:

2.1 User Account Management

· Creating, verifying, and managing user accounts: Ensuring your account is set up correctly and securely.

· Functionality: Enabling you to use our services effectively.

2.2 Service Provision and Support

· Providing services and support: Responding to your inquiries, processing transactions, and fulfilling your requests.

· Communication: Sending you service-related information, updates, and notifications.

2.3 Service Development and Improvement

· Developing and delivering services: Creating new features and products to improve your gaming experience.

· Improvement: Analyzing usage patterns to enhance our services' performance and usability.

2.4 Personalization

· Customizing your experience: Tailoring content and features based on your preferences and inferred interests. For example, recommending games similar to those you enjoy.

2.5 Security

· Ensuring service security: Detecting and preventing fraud, protecting against illegal or harmful activities that could harm you or other users.

2.6 Aggregated and De-Identified Information

· Usage: Analyzing aggregated or de-identified data to understand broader user behaviors and preferences.

· Permitted Uses: Utilizing aggregated or de-identified information for purposes permitted by law, which may include research, analytics, and service improvements.

By using your information in these ways, we aim to provide a secure, personalized, and optimized gaming experience at HNL while complying with applicable data protection regulations.

3. With Whom Do We Share Your Personal Data?

We do not disclose your Personal Data to unauthorized parties. To effectively manage our services, we share your Personal Data internally with our responsible departments and technical support teams. Access to your Personal Data is granted only when necessary for their roles. Additionally, and only when necessary to fulfill the purposes mentioned above, we share your Personal Data with the following categories of recipients or allow the following third parties to collect your Personal Data when you use our games or Gaming Websites:

3.1 External Service Providers

We collaborate with external service providers to perform services on our behalf, including:

· Customer support

· IT services

· Hosting and content delivery

· Web and social analytics

· Data management

· Social media sharing

· Video hosting

· User notifications

We have appropriate agreements in place with these providers to ensure your Personal Data is processed in compliance with applicable data protection laws.

3.2 Payment Providers

For in-game purchases, transactions are processed by third-party payment providers, and your Personal Data will be subject to their privacy policies.

3.3 Advertising Companies

With your consent, we share your Personal Data with third-party advertising companies or allow them to collect your Personal Data when you access or play games on our Gaming Websites. If you opt out of personalized ads, you will still receive ads, but they may not be tailored to your interests. By clicking on a third-party advertisement, you will be redirected to the advertiser's environment, over which we have no control.

3.4 Other Third Parties

In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business or assets (including insolvency or similar proceedings), we may disclose your Personal Data. For more information about the specific third parties we may share your data with, please refer to the section with service-specific information below.

4. Disclosure of Information

We may disclose the personal information we hold about you in the following circumstances:

4.1 Legal Requirements

We may disclose your personal information if required or authorized by law, or if requested by a law enforcement agency.

4.2 Emergency or Crime Prevention

We may disclose personal information about you to avoid, reduce, or prevent a serious emergency or crime. In such cases, we will maintain a written record of the use or disclosure of your personal information. By disclosing information in these circumstances, we aim to fulfill legal obligations, enhance service delivery, and ensure the safety and security of our users and the community. For further information on how third-party services handle your data, please see the section below.

5. Retention Period

At HNL, we retain personal information only for as long as it is necessary to fulfill its intended purpose. Our retention policy includes the following practices:

Purpose Fulfillment: Personal information is retained until the purpose for which it was collected has been achieved.

Retention Period: Specific retention periods are defined based on the type of information and the context in which it was collected. Typically, these retention periods range from 3 to 5 years, determined in compliance with applicable legal, regulatory, and operational requirements.

Data Disposal: Once the retention period expires or the intended purpose is fulfilled, we securely delete or dispose of personal information using appropriate methods. This includes measures such as data anonymization, secure deletion, and destruction of physical records to ensure that the information cannot be reconstructed or retrieved.

By adhering to these practices, we ensure that personal information is not kept longer than necessary, thus minimizing the risk of data breaches and ensuring compliance with data protection laws. If you have any questions about our data retention practices, please feel free to contact us.

6. How Do We Protect Your Information?

At HNL, safeguarding your information is a priority. We employ robust security measures to protect your data, including:

Encryption Technology: Utilizing advanced encryption methods to secure data transmission and storage.

Firewalls: Implementing firewalls to prevent unauthorized access to our systems.

Access Controls: Restricting access to your information to authorized personnel only.

We continuously assess and enhance our systems and security protocols to uphold the confidentiality, integrity, and availability of your information. Our commitment to maintaining a secure environment ensures that your data remains protected against potential threats. If you have any questions or concerns regarding the security of your information, please do not hesitate to contact us. Your privacy and trust are paramount to us at HNL.

7. Your Rights

7.1 Access and Modification

You have the right to access and modify your personal information stored with us. If you find that your personal information is incorrect or needs updating, you can make changes through the in-game settings or by contacting our customer service team. We are committed to ensuring the accuracy of your information and will promptly address any requests for corrections or updates.

7.2 Deletion and Deactivation

You have the right to request the deletion of your personal information or to deactivate your account at any time. This can be done by contacting our customer service team. However, please be aware that:

Service Limitations: After deleting your personal information or deactivating your account, we may no longer be able to provide you with certain services or features.

Retention Obligations: In some cases, we may retain certain information as required by law or for legitimate business purposes, such as to comply with legal obligations, resolve disputes, or enforce our agreements.

Permanent Action: Deleting your account is a permanent action and cannot be reversed. This will result in the permanent deletion of all associated data, including game progress, assets, and history.

We are dedicated to protecting your privacy and ensuring you have control over your personal information. For any concerns or questions regarding your rights, please contact us at [email protected].

8. Children Protection

HNL's games and services are not designed for individuals under the age of 13. To access our games and services, users must meet a minimum age requirement as determined by relevant laws and personal discretion.

Data Collection: We do not intentionally collect or solicit personal information from individuals under the specified age threshold.

Advertising: We do not knowingly serve interest-based advertising to children under the age of 13 or permit their use of our services.

If you suspect that we may have inadvertently collected personal information from a child under the specified age, please contact us immediately. We will take appropriate actions, including obtaining parental or guardian consent or promptly deleting the information. We are committed to ensuring the privacy and safety of young users. If you have any concerns or questions regarding children's privacy, please contact us for further assistance.

9. Updates

We regularly update our privacy policy and notify users through in-game notices or our official website. You can access the latest version anytime via the game settings or our website to stay informed about how we protect your information.

10. How to Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us at [email protected]. We strive to respond promptly and address your inquiries effectively.